STAR 8 AUSTRALIA PTY LTD

Shipping Policy

 

Thank you for visiting the Star 8 Australia website. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Destination

Estimated delivery time

Shipment cost

QLD/NSW/VIC

1-2 business days

$10 – $20

SA/ACT/WA/NT/TAS

2-6 business days

$15 – $25

International

2-10 business days

$35 – $75

* Overnight delivery is only available for orders with delivery addresses within Australia.

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

Star 8 Australia ships to residential and commercial addresses within Australia. For international shipments, please specify your entire address including Postcode / ZIP code.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Star 8 Australia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Star 8 Australia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

Certain Star 8 Australia Pty Ltd products are not available for standard international shipping. If you are based outside of Australia and would like to have one of our products shipped to you, please contact us via email at info.au@star8.green so we can provide a custom shipping arrangement.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

GET IN TOUCH

2/127 Redland Bay Rd, Capalaba QLD 4157, Australia

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